Responsible Gambling

We offer Aussie adults entertaining games with the chance of a life-changing win. We’re committed to responsible gambling and have developed programs in line with relevant state and territory legislation to make sure the games stay fun and safe.

These programs:

• Educate staff, retailers and venues
• Support customers in venue and in-store
• Outline the design and marketing of our games and programs

…and each is within the Responsible Gambling Codes of Conduct for each state or territory in which we operate.
 

We deploy a range of harm minimisation controls, like self-exclusion, deposit and spend limits, and proof-of-age and identity verification and activity monitoring.

To avoid minors participating in and receiving prizes from online lotteries and Keno channels, withdrawals from player accounts are restricted to those who meet the right identification requirements, like greenID verification of age and identity.

There is a dedicated Responsible Play Committee that monitors and reports compliance to The Lottery Corporation Board and management. This ensures we fulfil our gambling oversight responsibilities.

We’re committed to the Lotteries Responsible Play Program and Keno Responsible Play Program, plus customer care initiatives.
 

Our Employee Product Play Policy sets out how our employees are allowed to participate in our games.

Compliance will maintain, promote and enhance the integrity of our games. It will also foster a safer workplace for our people by establishing clear lines between work-related activities and personal play, while preserving their ability to be brand and product advocates within appropriate boundaries.

The key elements of the policy are:

• No employee may play Keno on duty unless required for work-related purposes such as product testing. This restriction does not apply to lottery, Instant Scratch-Its and Charitable Games (Play For Purpose and 50-50 Charity Raffle) products and services.

• Employees in a position to influence the outcome of a product must not play that product at any time. For example, Draw Administration employees are not permitted to participate in any lottery draw they have a role in administering, including draw supervision or recording draw results. Keno Technology employees who may be in a position to influence game outcomes must not play Keno at any time, including when off duty.
  
  
• Employees must have an account to purchase or use online any of The Lottery Corporation’s lottery and Keno products and services. We conduct monitoring activities on registered player accounts, including team member accounts, to support compliance with this policy. Lottery purchases by employees in a retail outlet must be made with a The Lott Membership rather than as an unregistered purchase.

We expect employees who play our games to gamble responsibly and within their means. It’s important our people are aware of the increased risk of gambling harm due to working in the industry and respond appropriately by knowing the signs of gambling harm and where to access support. We encourage anyone who needs support to contact a gambling counselling service in their state, and support is also available through our Employee Assistance Program.

Breaches of the Employee Product Play Policy can carry serious consequences, including termination of employment.